Effective Date: June 25, 2025
Welcome to GoMoore Transport LLC. By booking or using our delivery services, you agree to the following terms and conditions. Please read them carefully.
1. Service Overview
GoMoore Transport LLC provides reliable, same-day and scheduled cargo van delivery services for local customers. All bookings made through our website, phone, or other platforms are subject to the following terms.
2. No Returns Policy
We do not offer returns under any circumstances. Once the delivery is completed, it is the customer’s responsibility to manage the item or items.
Drop-Off Expectations:
- A recipient must be present at the delivery location unless otherwise instructed.
- If no one is present, we will leave the item at the designated location (e.g., front door, porch, building lobby) only if the customer gives written or verbal permission.
- GoMoore Transport LLC is not responsible for any lost, stolen, or damaged items after the delivery is completed and left at the designated location.
3. Cancellations & Fees
We understand that plans can change. Our cancellation policy is as follows:
- Cancellations made 48 hours or more before the scheduled delivery will receive a full refund.
- Cancellations made within 24–48 hours of the scheduled time may be subject to partial review and refund at our discretion.
- Cancellations made less than 24 hours before a scheduled delivery will incur a 10% cancellation fee based on the total order amount.
4. Payments & Confirmations
- All services must be paid in full before dispatch.
- Once payment is confirmed, a tracking number or confirmation reference will be issued via email or SMS.
- We accept major credit and debit cards, as well as approved digital payment methods.
5. Delivery Time Windows
We offer a range of delivery time windows (Morning, Afternoon, Evening, Overnight). While we strive to meet your preferred time, delivery times are estimated and not guaranteed, especially due to traffic, weather, or unforeseen delays.
6. Item Information Requirements
Customers are responsible for providing accurate descriptions of items, their dimensions, and any special handling instructions. GoMoore Transport LLC reserves the right to decline service for any item that is unsafe, unlawful, or exceeds our vehicle’s capacity.
7. Liability Disclaimer
GoMoore Transport LLC is not liable for:
- Items damaged due to improper packaging
- Delays caused by incorrect addresses or recipient absence
- Items left unattended after customer authorization
8. Privacy & Data
We value your privacy. Any personal or order information collected is strictly used to fulfill your delivery and is never shared or sold to third parties.
9. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.
If you have any questions about these Terms, please contact us at:
📧 info@gomooretrans.com
📞 772-273-3177